RegulationsColombian regulations, built in from the design
Personal data protection: in Colombia, the processing of personal data is governed by Law 1581 of 2012 and its implementing decrees. A system that stores data about customers, patients, students or employees has to let your company comply with its own data policy: recording consent, handling requests and deleting data when required.
Petitions, complaints and claims (PQRS): in Colombia, a PQR answered after its deadline is a risk for the company, not just an unhappy customer. That is why Support 360 counts each case’s deadline from the moment it is filed; the term is configured by case type, because not every sector has the same one.
Invoicing and payments: if the system sells or invoices, the connection to your electronic invoicing provider and payment methods is defined in the diagnosis, using the ones your company already has.
This section is descriptive; it is not legal advice. Compliance decisions are made by your company’s legal team.