Do you have to rebuild my store to integrate it with my other systems?
Not necessarily. If your store works and sells, the usual approach is to keep it and connect what it’s missing: payment gateway, accounting software, carriers or WhatsApp. We only propose rebuilding it if the platform doesn’t allow the integration or if maintaining it costs more than replacing it.
Can you connect my Shopify or WooCommerce store to Odoo, Siigo, Alegra or World Office?
We’ve already done it with Odoo in a real project. With the others, if the system has an API or a documented way to receive data, it can be connected. We confirm it in the assessment against your subscription plan, because not every plan of the same software unlocks the same features. Sometimes an extension already exists that solves it and, in that case, we recommend it.
What’s the difference between an online store and a marketplace?
In an online store, a single company sells its own catalog. In a marketplace, many independent sellers sell on the same platform, each with their own products, prices and shipping, and the platform charges a commission or a subscription. That’s why a marketplace needs what a store doesn’t: seller sign-up, payouts, commission rules and a catalog that stays organized without anyone curating it by hand.
How is the electronic invoice issued when the sale comes in through the store?
In Colombia, the electronic sales invoice is issued by your invoicing software or your technology provider, and validated by the DIAN, which assigns it a CUFE. What the integration does is send that software the paid order’s data —customer, products, taxes and shipping— so the invoice goes out without retyping. We don’t replace your invoicing provider: we connect it.
How much does it cost to integrate or develop my ecommerce platform?
It depends on how many systems need to be connected, whether they have an API and how much custom logic your operation has. After the free assessment we give you a phased scope in writing with its price, so you can start with the integration that’s costing you the most time.
Can a WhatsApp chatbot reply with the order’s real status?
Yes, if it’s connected to where the order lives. With Support 360, the assistant checks the store before replying —with WooCommerce, both ways— instead of repeating answers written in advance, and whatever it can’t back up goes to a person along with the full conversation. If your store is on another platform, we review in the assessment what can be connected.
